Frequently Asked Questions
What types of payment do you accept?
We currently accept the following forms of payment:
- Apple Pay
- Google Pay
Do I have to pay sales tax on my purchase?Sales tax is only applicable to purchases within Washington state.
How do you calculate my shipping fee?
Generally, the shipping fee is based on order weight, dimensions, shipping method, and delivery destination. It is automatically calculated and displayed to a customer before they can complete the purchase. If you have a multi product order, depending on product availability, we may split your order in parts and send them separately at no additional shipping cost to you.
Do you offer free shipping?
Yes, we do. Ground shipping to domestic addresses is free.
What shipping carriers do you use?
Dulytek ships its orders via the following carriers: USPS, UPS, and DHL.
When should I expect the delivery of my order?
Please read our Shipping Policy page for more details on how to calculate the estimated delivery day.
How do I check the status of my order?
You can always check the current status of your order by clicking My Account link in the navigation bar (registration is required).
I just placed my order. Will I receive an order confirmation?
Yes, once your order is placed, you will receive the order confirmation email. If a few minutes have passed after you submitted your order and you still don't see the email in your Inbox, please check your Spam folder or just contact our customer representative at firstname.lastname@example.org. The same email address will be used to notify you about other important changes in your order status.
How do I cancel my order?
Please contact us ASAP at 1-800-728-3088 or email@example.com if you would like to cancel your order. If you wait and cancel your order AFTER it has been processed and shipped, your order will be processed as an unopened item return. Please read our Return Policy page for more details.
What is your return policy?
We accept returns of unopened and unused merchandise within 30 days of purchase. Please read our Return Policy page for more details.
What should I do to return a product?
Please read our Return Policy page for more details.
How do I exchange the product?
We handle exchanges on case-by-case basis. Please contact our customer support at firstname.lastname@example.org for assistance with your order.