Frequently Asked Questions

Sales tax is only applicable to purchases within Washington state.

We offer free ground shipping for orders over $25 with US contiguous states addresses. In all other instances, the shipping fee is based on order weight, dimensions, shipping method, and delivery destination. It is automatically calculated and displayed to customers before they can complete their purchase. If you have a multi product order, depending on product availability, we may split your order in parts and send them separately at no additional shipping cost to you.

Dulytek ships its orders via the following carriers: USPS, UPS, and DHL.

Please read our Shipping Policy page for more details on how to calculate the estimated delivery day.

You can always check the current status of your order by clicking My Account link in the navigation bar (registration is required).

Yes, you will. Once your order is placed, you will receive the order confirmation email. If a few minutes have passed after you submitted your order and you still don't see the email in your Inbox, please check your Spam folder or just contact our customer representative at help@dulytek.com. The same email address will be used to notify you about other important changes in your order status.

Please contact us ASAP at 1-800-728-3088 or help@dulytek.com if you would like to cancel your order. If you wait and cancel your order AFTER it has been processed and shipped, your order will be processed as an unopened item return. Please read our Return Policy page for more details.

We accept returns of unopened and unused merchandise within 30 days of purchase. Please read our Return Policy page for more details.

Please read our Return Policy for detailed information about how to return a product.
We handle exchanges on case-by-case basis. Please contact our customer support at help@dulytek.com for assistance with your order.