Return Policy
Please review our return policy before placing your order. If you have any questions or concerns, feel free to contact us at help@dulytek.com.
At Dulytek, we take great pride in the quality of our products. Thoughtful design, safety, solid construction, and quality materials are our highest priorities, and so is your complete satisfaction. If something isn’t right, we’re here to make it right.
When Your Order Arrives
Please inspect your products carefully when you receive them. If anything is damaged, defective, or missing, email us at help@dulytek.com right away so we can take care of it quickly.
Returns & Refunds Within 30 Days
If you change your mind, you may request a return and refund within 30 days of purchase.
- Request authorization. Email help@dulytek.com to start your return. We will send you a return authorization with step-by-step instructions. Returns sent without authorization cannot be processed.
- Ship the item back. For change-of-mind returns, return shipping costs are the customer’s responsibility, and original shipping and handling charges are non-refundable.
- Receive your refund. Once your item arrives and is inspected at our warehouse, we will issue a refund to your original payment method and send you a confirmation email. Your bank may take 2–4 business days to show the refund.
Depending on the condition of the returned product (for example, signs of misuse), a restocking fee may apply.
Returns After 30 Days: Warranty Repair or Replacement
Returns requested more than 30 days after the order date are not eligible for a refund. However, our commitment to you doesn’t end there. If your product develops a defect covered by our Limited Warranty, we will repair or replace it at no cost to you.
Simply email help@dulytek.com with a description of the issue and any photos or videos that help us understand the problem. Our team will troubleshoot with you and arrange the repair, replacement parts, or a replacement unit as needed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at help@dulytek.com with a detailed description and supporting photos or video. We’ll work closely with you to resolve the issue as quickly as possible.
Please keep all original packaging (shipping box, foam inserts, etc.) until the issue is fully resolved and you’re satisfied with your product. Depending on the situation, we may send replacement parts, issue a partial credit, replace the product, or issue a refund once the product is returned and the damage is confirmed.
Order Cancellations
If you placed an order by mistake or changed your mind, contact us at help@dulytek.com as soon as possible and we’ll cancel it for you. If your order has already shipped, it will be handled as a return under the terms above.
Thank you for choosing Dulytek and supporting a U.S. small business. We stand behind every product we sell.
